My order says delivered but it’s not here? Follow

If you don't receive your package, please double-check your tracking information found in the shipping confirmation email.

You can also call your local post office for immediate assistance with your package. Keep the tracking number in your confirmation email handy. Check with your neighbors, front-desk, door-man, or anywhere else your package might have been delivered. Check that the shipping address that was entered for the order is accurate and complete.

Please note: You must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the USPS and exclusion from our return/exchange policy.